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I was already charged – can I still cancel?

You can cancel your subscription at any time, but once your subscription renews, your monthly box automatically processes to our warehouse for shipment, so we are unable to access that particular shipment to cancel or refund the order. Also, kindly note that when you purchase a prepaid subscription, at the end of your 6 or 12 months your account is scheduled to renew on the 1st of the following month as a monthly re-billable subscription.

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