I thought I already canceled/unsubscribed – why am I still being charged and receiving boxes?

Kindly note that if the cancelation confirmation email was not received on your end, this means your account is still active or still was at the time of billing. If you received a confirmation email, please forward it to us showing the date that it was received and we will make the adjustment in your account. Also be advised that your prepaid subscription does not cancel or expire automatically, but rather renews as a monthly re-billable subscription the following month and onward.

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